In praise of Library staff worldwide
Last night before going home, I had to make a stop to pick some books for Shellie from the local library (Indooroopilly branch for the people who are local). After several minutes of scratching my head and not being able to find what I wanted, even after looking up the right section in the immensely unhelpful and slow search system on the computers, I approached a library staff. She was nice, courteous, polite, soft spoken and went out of her way to help me. A thought stuck my head while she was in the back office looking for the books that I wanted in the recently returned segment. I have never had a bad customer service experience in a library. I thought and thought, and could not come up with a single example. Not here in Australia, not in the US and not in India. Never!
What is with these library staff. What will it take to ruffle their feathers? When will they become the equivalent of the St. George Bank staff? Surely, they must get at-least a customer a day who insists that he/she has returned the book with the overdue fines. Surely, they must have to deal with a lot of simpletons like me who could look in the next section and find the book that they want but choose not to and want personal service. Surely.
But no. They are always nice and friendly, without making you feel like an idiot. Does the fact that they are working in a library, where you are expected to keep your voices low, anything to do with it?
In the end, we couldn't find the book that I was after, and she very helpfully placed it on hold for me. She went a step further and didn't even charge me the holding fee. See what I mean! No wonder I like libraries so much. If only the commercial establishments had a no speaking sign.